Feedback & complaints
Tell us — good or bad
Complaints make us better and you'll never be treated differently for making one. Acknowledged within two business days, resolved or updated within ten.
Prefer to go elsewhere?
Concerns about child safety can also be raised with the NSW Office of the Children's Guardian or, in an emergency, the police on 000. We take every concern seriously and will never treat a family differently for raising one.
Our process
- Acknowledged within 2 business days
- Investigated by someone not involved
- Outcome and any changes explained in writing
- Logged and reviewed monthly